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MS-Windows Troubleshooting


Backup failing - Error: Could not access portions of direction System State\COM+ Class Registration Database


Symptom:

When performing a backup (using Backup/NTBackup supplied with Windows XP) the backup fails and the following error is recorded in the backup log:

Error: Could not access portions of direction System State\COM+ Class Registration Database
You may not have permission to open the file, or the directory may be missing or damaged.
Please contact the owner or administrator.

Possible Cause and Remedy:

The error may be caused by the COM+ System Application or one of if the components it interacts with. Try:

  1. Start (or restart) the service "COM+ System Application"
  2. Even if this appears to restart successfully, look in the event log at the Application Log. Resolve any errors generated when the "COM+ System Application" was restarted.

These notes have been tested with Windows XP and may apply to other versions as well.



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