Home Page : Glossary : "C" : CRM

Brian Cryer's Glossary of IT Terms with Links

CRM

CRM

1. Customer Relationship Management. The process of managing the relationship with customers, or a system for managing information about customers.

Relevant links:

http://crm.oncontact.com - Oncontact Software develops award-winning CRM solutions, customisable for mid-market CRM needs.
www.entellium.com - Entellium provides CRM software and customer relationship management software solutions for mid-market companies.

2. Compensating Resource Manager. A compensating resource manager is a COM+ service that enables non-transactional objects to be included in Microsoft Distributed Transaction Coordinator (DTC) transactions.

Relevant links:

http://msdn2.microsoft.com/en-us/library/8xkdw05k(VS.80).aspx - How to create a Compensating Resource Manager (CRM).

Can you add to this definition? If so please Report an Observation. Do you know of a relevant link to add under this definition? If so please Add a Link.