Brian Cryer's Glossary of IT Terms with Links

CRM

CRM

1. Customer Relationship Management. The process of managing the relationship with customers, or a system for managing information about customers.

For more information see:

• http://crm.oncontact.com - Oncontact Software develops award-winning CRM solutions, customisable for mid-market CRM needs.
• http://everything.explained.at/Customer_relationship_management - Customer relationship management explained.

2. Compensating Resource Manager. A compensating resource manager is a COM+ service that enables non-transactional objects to be included in Microsoft Distributed Transaction Coordinator (DTC) transactions.

For more information see:

• http://msdn2.microsoft.com/en-us/library/8xkdw05k(VS.80).aspx - How to create a Compensating Resource Manager (CRM).