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Home Page : Downloads : Web Site Publisher : Troubleshooting
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Web Site Publisher
Web Site Publisher should be trouble free, but occasionally problems do arise. The list below shows all known problems. Follow the links to see any known work around and whether the problem has been resolved in a later version:
Troubleshooting notes for older expired versions of Web Site Publisher are available for reference here.
When Web Site Publisher is attempting to connect to a server the following error is generated:
Failed to connect to server XXXX Error code: 997 Description: Overlapped I/O operation is in progress
where "XXXX" is the name of the server. The connection attempt fails.
All.
This error has been observed on systems with both LAN/broadband and dial-up networking options available, where the dial-up networking was active but the web site could only be successfully published via the LAN/broadband connection.
To resolve this problem do not attempt to publish the website while the dial-up networking connection is active. Ensure that the connection for the web site is specified as "LAN only", since this will not publish the web site if a dial-up connection is active.
When Web Site Publisher is attempting to connect to a server the following error is generated:
Failed to connect to destination XXXX Error code: 0 Description: The operation completed successfully
where "XXXX" is the name of the server.
The following internal bugs can cause this error:
1.0
This is an internal bug. Web Site Publisher fails to detect that the internet subsystem has been switched is off-line. This error will only manifest itself on systems with a permanent internet connection (i.e. broadband) where the internet subsystem has been switched off-line (typically via internet explorer or outlook express).
As a work around, switch the internet subsystem on-line (using Internet Explorer or Outlook Express).
This issue is resolved in version 1.1.
1.0, 1.1, 1.2, 1.3 and 1.4
This is an internal bug. When Web Site Publisher fails to connect because the supplied password is incorrect then it tries to reconnect using active semantics rather than passive semantics. This also fails and the error is given. However the error does not include the true cause of the failure, which is that the password is incorrect.
This error is likely to occur when first configuring a web-site or when the connection parameters (i.e. the password) have changed for the account used to access the ftp server.
As a work around, go to the web site properties and re-enter the password.
This issue is resolved in version 1.5. In version 1.5 a dialog appears showing the actual error reported by the FTP server. In most cases it should be apparent from this if the username or password is incorrect.
Since Web Site Publisher is free, it does not come with any support. However if you have looked over these troubleshooting notes and consulted the FAQ and still cannot find an answer to your question then the author can be e-mailed care of support@cryer.co.uk. Please include a description of the problem and state which version of web site publisher you are using.
Remember: By reporting a problem you are helping to make the tool better for everyone.
After using Web Site Publisher up and running for a considerable length of time (for example over a day publishing files constantly), an "out of memory" error has been observed. The length of time required before this error is seen may vary between computers.
This error has only been observed with large sites where the tool has been actively publishing files to the FTP server for over a day. It is therefore unlikely to affect the vast majority of users.
All, but first identified in version 1.6.2.
This error arises because all the activity performed by Web Site Publisher is written out to a log, and since messages are not removed from this log there comes a point where it runs out of memory. This may be a limitation of the control, since the computer itself is likely to remain with ample free virtual memory.
Restart Web Site Publisher.
This problem has been fixed in version 2.0.3.
While publishing a website a message box appears containing the message:
The handle is invalid (#6)
This error was first reported in version 1.4, but may exist in previous versions as well.
This error is caused by a timeout when listing files on the ftp server, which is not being correctly handled by the code.
This problem is fixed in version 1.5.
Note: There are reports of this problem still manifesting itself in later versions, particularly when publishing very large sites. This is being investigated.
When attempting to run Web Site Publisher a message box appears containing the following error:
The WEBSITEPUBLISHER.EXE is linked to a missing export WININET.DLL: FtpCommandA
All - but only on those machines with Microsoft Internet Explorer 4 or earlier installed.
This error is caused by the PC having an older version of the Microsoft WinInet (Windows-Internet) dll, which is distributed with Internet Explorer. To resolve the issue upgrade to Internet Explorer 5 or later.
If you attempt to run Web Site Publisher on a machine running Windows 95 or Windows 98 (first edition) then you may encounter the following DCOM error:
The WEBSITEPUBLISHER.EXE is linked to a missing export OLEAUT32.DLL: VarNot
All
This error can be resolved by either:
- On a Window 95 machine download and install DCOM95 for Windows 95 version 1.3 (at the last time of checking this was available for download from http://www.microsoft.com/com/dcom/dcom95/dcom1_3.asp).
- On a Windows 98 machine download and install DCOM98 for Windows 98 version 1.3 (at the last time of checking this was available for download from http://www.microsoft.com/com/dcom/dcom98/dcom1_3.asp).