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MS-Windows Troubleshooting

You do not have access to set License options

Symptom:

When trying to run License Manager on the file server, it refuses to run, popping up a message box with the error:

You do not have access to set License options

Cause:

The only time this has been observed was after someone had tinkered with the registry and changed the access permissions on part of the registry. Although it is possible that a non-administrator account is being used.

Remedy:

1. Confirm that the account used is a member of the local administrators group. (Domain Admins normally are.)

2. Check the permissions on the registry key ‘HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Services\ LicenseInfo’. The permissions on this key (and subsequent keys) should be set to:

Administrators	Full Control
CREATOR OWNER	Full Control
Everyone	Read
Server Operators	Special Access
	[/]	Query Value
	[/]	Set Value
	[/]	Create Subkey
	[/]	Enumerate Subkeys
	[/]	Notify
	[ ]	Create Link
	[/]	Delete
	[ ]	Write DAC
	[ ]	Write Owner
	[/]	Read Control
SYSTEM	Full Control

These notes have been tested with Windows NT4 and may apply to later versions as well.