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Dynamics CRM 2011 Troubleshooting

The user ID associated with the current record is not valid


After pointing Internet Explorer at the dynamics CRM server and entering a username and password the following message is displayed in the browser:

Business Management Error

The user ID associated with the current record is not valid.

With the two options to [Try Again] or [Close].


The user account that you are using exists (in Windows), but there is no corresponding account in the the dynamics CRM system.

Possible Remedies:

  • If asked for your username and password then check that you are entering the correct username and password.
  • Ask an administrator to create an account for you.

    User administration in Dynamics CRM 2011 is under Settings → System → Administration → Users

These notes have been tested with Microsoft Dynamics CRM 2011, and may apply to other versions as well.

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